Measures and Metrics – Boldly Going Where The Numbers Lead 

Hosted by The National Center for State Courts 

 Join colleagues, innovators, and ODR thought leaders at the International ODR Forum 2019 in Williamsburg, Virginia, USA. Join your international colleagues in Williamsburg – a destination listed by the New York Times as one of the 52 Places to go (New York Times places to visit in 2019). With a 17th-century community and courtroom as backdrop, explore 21st century community and court processes, digital platforms, portals, networks, and apps.

ODR use is expanding rapidly in the public sector and courts are beginning to have results that can be measured. Session topics for the 2019 Forum will center around measures and metrics.

  • Measuring success in the ODR space. 
  • Best practices in gathering data for accurate evidence-based decision-making. 
  • Innovation. 
  • Sustainability. 
  • What public and private sectors can learn from each other.
A pre-forum workshop on October 28 will provide a deep dive into real-world case studies of Court-implemented ODR: successes to emulate, missteps to avoid, considerations, process improvement, stakeholder engagement, and innovative approaches to seemingly intractable challenges.

Popular posts from this blog

Measuring quality? by Ian Macduff “And what is good, Phaedrus, and what is not good — Need we ask anyone to tell us these things?”  ― Robert M. Pirsig,  Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values “ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity.” “The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.” -  https://www.iso.org/iso-9001-quality-management.html This blog is part of a series leading up to the 2019 ODR Forum in Williamsburg, Virginia. There are two motivating themes or challenges that shape this entry. The first is that the overall objective of the 2019 For...
Read more
What does it take to bring justice online? by Mirèze Philippe * Technology and communication have revolutionised the world in the last century like nothing before, and have become an indispensable tool in our daily personal, social and professional life. Instantaneous access to information and services has become normal and a must. Everything is online, and yet, justice cannot be accessed online like any service. Although efforts are undertaken in various countries by public and private initiatives, they are only a handful, and public and private justice remains severely missing online.  Providing access to justice through  online dispute resolution (“ODR”) ca n be an effective way to cure denials of justice to many people who have no other means to seek remedy.  The role of technology in dispute resolution  is high on the agenda and the topic is being increasingly at the centre of discussions.  In a world that is rapidly developing it is surprisi...
Read more
Access to Justice and ODR  by Daniel Rainey Access to justice has traditionally been defined as access to the courts.  The World Justice Project just published the 2019 review of 126 countries, ranking them on an access to justice scale determined by an array of factors related to the independence and fairness of their court systems.  The US, by the way, ranked as #20 in 2019 (down from #19 in 2018) - just behind the Czech Republic and just ahead of Spain.  Venezuela, it will not surprise you, ranks last as #126. This definition of A2J as A2the courts has some ramifications for the development of ODR. The basic approach being taken by justice-related ODR developers is to improve the performance of various aspects of the legal system.  This is a noble (no sarcasm intended) and largely successful approach.   The promises of ODR for the legal system have focused on easing entry, saving time, saving money, and redu...
Read more