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Showing posts from February, 2019
Measuring quality?
by Ian Macduff
“And what is good, Phaedrus, and what is not good — Need we ask anyone to tell us these things?”  ― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values
“ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity.” “The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.” - https://www.iso.org/iso-9001-quality-management.html
This blog is part of a series leading up to the 2019 ODR Forum in Williamsburg, Virginia. There are two motivating themes or challenges that shape this entry. The first is that the overall objective of the 2019 Forum is to begin to measure success and progres…
Why ODR Now?
by Daniel Rainey 
The NCSC has established a blog to lead up to the International ODR Forum in Williamsburg in October.  They have invited everyone to contribute to the blog with short notes and commentary about ODR, and during the run up to the ODR Forum there will be many blog entries, and many topics explored on a variety of subjects related to online dispute resolution.  One thing about which I think most of us who deal with ODR would agree is that the idea of, and the reality of, ODR has been expanding rapidly in the last couple of years. Why now?
For the past two decades ODR has been acknowledged as an approach to disputes, but it seems that ODR has in the past year or two been on the tongues of dispute resolvers in just about every mode and venue.  It is the classic example of an “overnight success” that is anything but overnight.
ODR’s first blooming began in the 1990’s in e-commerce, addressing the bounded universe of disputes there with algorithms and online work by…