Brāv Metrics review
by Remi Alli
“I had difficulty maintaining a level of peace due to dealing with new neighbors that seemed so different from what I was used to. Using ODR for a management session allotted for a [third party neutral] to intervene and quell the situation while I was at home and comfortable.”
Courts have found that hostile environments, harassment, physical and emotional environments are all consequences stemming from conflict. All too many times people have conflicts that they may internalize. 
There are multiple methods of de-escalating a situation. One of those methods are chatbot consultations. Of the chatbot consultations, another method are in-person sessions.  Over 80 percent of users received success with in-person session tools. The in-person session tools include text and video chatting capabilities along with file sharing and breakout rooms, and roughly 89 percent of those who used the tools found relief. 
Another in-person session tool employed during dispute r…
ODR and A2J for The “Invisibles”
by Daniel Rainey
“Brain Waste” is a term of art among refugee populations that refers to an all too common phenomenon involving the loss of credentials among those who have been forced to move from homelands to “safe” havens in host countries.   A glaring example is the brain waste involving health care professionals who are forced into refugee status.  Doctors with well established credentials and years of practice find themselves without credentials recognized by the host country, unable to find work in the fields in which they were trained.  As one health professional observed, “The brain waste is appalling. These are individuals who could be taking care of children with asthma and instead are working at a car wash.”[1] But in one sense, these displaced doctors, nurses, and health professionals are lucky.  They have at least found a haven, and they have new identities in their host countries that allow them to make a living doing something, and they are…
What does it take to bring justice online?
by Mirèze Philippe* Technology and communication have revolutionised the world in the last century like nothing before, and have become an indispensable tool in our daily personal, social and professional life. Instantaneous access to information and services has become normal and a must. Everything is online, and yet, justice cannot be accessed online like any service.
Although efforts are undertaken in various countries by public and private initiatives, they are only a handful, and public and private justice remains severely missing online. Providing access to justice through online dispute resolution (“ODR”) can be an effective way to cure denials of justice to many people who have no other means to seek remedy. The role of technology in dispute resolution is high on the agenda and the topic is being increasingly at the centre of discussions. In a world that is rapidly developing it is surprising to observe that ODR is lagging behind. 
Over t…
Can Technology Help Modernize the Nation’s Civil Courts?  Experts discuss potential of online dispute resolution
by: Erika Rickard & Amber Ivey 
This article was originally published by The Pew Charitable Trusts’ Civil Legal System Modernization
State and local courts across the United States are beginning to adopt an adjudication approach known as online dispute resolution (ODR) that allows parties to resolve civil cases online without ever setting foot in a courthouse.
In 2012, no jurisdiction had launched ODR, but todaydozens of pilots are underway to adapt the technology—first used in the private sector to handle disagreements over commercial transactions—to civil court systems. Many stakeholders are hopeful about the possibilities to streamline court business processes and remove obstacles to quick resolutions, but some voice concerns about power imbalances and differences in access to courts, issues that necessitate additional discussion and evaluation. 
Experts with a range of pe…
Access to Justice and ODR 
by Daniel Rainey
Access to justice has traditionally been defined as access to the courts.  The World Justice Project just published the 2019 review of 126 countries, ranking them on an access to justice scale determined by an array of factors related to the independence and fairness of their court systems.  The US, by the way, ranked as #20 in 2019 (down from #19 in 2018) - just behind the Czech Republic and just ahead of Spain.  Venezuela, it will not surprise you, ranks last as #126.
This definition of A2J as A2the courts has some ramifications for the development of ODR. The basic approach being taken by justice-related ODR developers is to improve the performance of various aspects of the legal system.  This is a noble (no sarcasm intended) and largely successful approach.  
The promises of ODR for the legal system have focused on easing entry, saving time, saving money, and reducing caseloads.  Early in the development of legal ODR, document assembly progr…
Measuring quality?
by Ian Macduff
“And what is good, Phaedrus, and what is not good — Need we ask anyone to tell us these things?”  ― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values
“ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity.” “The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.” -
This blog is part of a series leading up to the 2019 ODR Forum in Williamsburg, Virginia. There are two motivating themes or challenges that shape this entry. The first is that the overall objective of the 2019 Forum is to begin to measure success and progres…
Why ODR Now?
by Daniel Rainey 
The NCSC has established a blog to lead up to the International ODR Forum in Williamsburg in October.  They have invited everyone to contribute to the blog with short notes and commentary about ODR, and during the run up to the ODR Forum there will be many blog entries, and many topics explored on a variety of subjects related to online dispute resolution.  One thing about which I think most of us who deal with ODR would agree is that the idea of, and the reality of, ODR has been expanding rapidly in the last couple of years. Why now?
For the past two decades ODR has been acknowledged as an approach to disputes, but it seems that ODR has in the past year or two been on the tongues of dispute resolvers in just about every mode and venue.  It is the classic example of an “overnight success” that is anything but overnight.
ODR’s first blooming began in the 1990’s in e-commerce, addressing the bounded universe of disputes there with algorithms and online work by…