Access to Justice and ODR 
by Daniel Rainey
Access to justice has traditionally been defined as access to the courts.  The World Justice Project just published the 2019 review of 126 countries, ranking them on an access to justice scale determined by an array of factors related to the independence and fairness of their court systems.  The US, by the way, ranked as #20 in 2019 (down from #19 in 2018) - just behind the Czech Republic and just ahead of Spain.  Venezuela, it will not surprise you, ranks last as #126.
This definition of A2J as A2the courts has some ramifications for the development of ODR. The basic approach being taken by justice-related ODR developers is to improve the performance of various aspects of the legal system.  This is a noble (no sarcasm intended) and largely successful approach.  
The promises of ODR for the legal system have focused on easing entry, saving time, saving money, and reducing caseloads.  Early in the development of legal ODR, document assembly progr…
Measuring quality?
by Ian Macduff
“And what is good, Phaedrus, and what is not good — Need we ask anyone to tell us these things?”  ― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values
“ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity.” “The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.” -
This blog is part of a series leading up to the 2019 ODR Forum in Williamsburg, Virginia. There are two motivating themes or challenges that shape this entry. The first is that the overall objective of the 2019 Forum is to begin to measure success and progres…
Why ODR Now?
by Daniel Rainey 
The NCSC has established a blog to lead up to the International ODR Forum in Williamsburg in October.  They have invited everyone to contribute to the blog with short notes and commentary about ODR, and during the run up to the ODR Forum there will be many blog entries, and many topics explored on a variety of subjects related to online dispute resolution.  One thing about which I think most of us who deal with ODR would agree is that the idea of, and the reality of, ODR has been expanding rapidly in the last couple of years. Why now?
For the past two decades ODR has been acknowledged as an approach to disputes, but it seems that ODR has in the past year or two been on the tongues of dispute resolvers in just about every mode and venue.  It is the classic example of an “overnight success” that is anything but overnight.
ODR’s first blooming began in the 1990’s in e-commerce, addressing the bounded universe of disputes there with algorithms and online work by…
Online Dispute Resolution and Courts

by Vesna Milojevic 
For years, businesses have utilized online dispute resolution (“ODR”) to resolve disputes between sellers and buyers. The use of ODR has helped businesses save money, become more efficient, and achieve their intended purpose. It was not until recently that U.S. courts took notice of ODR. Recognizing a serious access to justice gap, more and more courts are looking to ODR to fulfill their mission of providing the public with access to courts. The purpose of ODR is not to replace courts but to provide an additional, more cost efficient, access point to the courts. Dispensing ODR through the courts assures participants that the terms of their agreements will be respected and enforced by courts.  
By reimagining traditional formal court processes, courts have been able to embrace ODR solutions and make these solutions a reality.  ODR case types include, but are not limited to, traffic violations, family law, minor offenses, and small…
Measures and Metrics – Boldly Going Where The Numbers Lead  Hosted by The National Center for State Courts   Join colleagues, innovators, and ODR thought leaders at the International ODR Forum 2019 in Williamsburg, Virginia, USA. Join your international colleagues in Williamsburg – a destination listed by the New York Times as one of the 52 Places to go (New York Times places to visit in 2019). With a 17th-century community and courtroom as backdrop, explore 21st century community and court processes, digital platforms, portals, networks, and apps.

ODR use is expanding rapidly in the public sector and courts are beginning to have results that can be measured. Session topics for the 2019 Forum will center around measures and metrics.

Measuring success in the ODR space. Best practices in gathering data for accurate evidence-based decision-making. Innovation. Sustainability. What public and private sectors can learn from each other. A pre-forum workshop on October 28 will provide a deep …